FAQs

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FAQs2023-10-10T10:40:43+00:00
About us 🧳2023-07-31T09:12:53+00:00

Megalockers is an automated luggage 🧳 and baggage locker service πŸ›οΈ that offers you the possibility of renting any of its lockers for periods of 6 hours or from 1 day onwards up to 365 days of the year.

Do I have to book in advance? ✍️2023-08-24T11:44:36+00:00

βœ… Yes, booking is ONLY done online, you can NOT pay on the premises.
The bookings have to be done in advance and are valid from the moment at which they are done. You can do it at the same time you are planning your trip, some days or hours before, or at the door of the premises subject to availability.

It´s up to you! ☺

In case of error or cancellation of my booking πŸ€¦β€β™€οΈ Can I ask for a refund?2023-10-10T10:38:29+00:00

πŸ‘‰ If the withdrawal is made 48 hours before starting your booking we will refund your money minus the value of the commission charged by the Stripe payment platform plus 1€ for management costs, if it is made after these 48 hours we will NOT accept any claim or request for REFUND.

If for any reason Megalockers decides to refund, the user must take into account that the refund will be reduced by the value of the commission charged by the Stripe payment platform plus a €1 handling fee.

What if I made a mistake when booking the size, time or date? πŸ”€2023-10-10T10:38:35+00:00

Any cancellation or modification if made within 48 hours of starting your booking we will refund your money minus the value of the commission charged by the Stripe payment platform plus € 1 for management costs, if done after 48 hours we will not accept any claim or request for REFUND.

If for some reason Megalockers decides to refund, the user must take into account that the refund will be discounted the value of the commission charged by the Stripe payment platform plus €1 for management costs.

The only exception to this rule is if you need to change the size of the requested box office, the timetable, or the date, and as long as there is availability. All this, 48 hours before the start of the first booking.

To do this, the steps to follow are:

– Make a new booking of the desired size, date or time.
– Send us a WhatsApp from our website requesting the refund.

The amount will be refunded within 72 hours, deducting the commission charged by the Stripe payment platform plus a €1 administration fee.

Do I have to book and pay online? πŸ“²2023-08-24T11:44:40+00:00

You can do it at the website πŸ’» or if you need assistance, you can write us at our WhatsApp πŸ“±πŸ‘ˆπŸΌ .

The booking process will take only 1 minute and our website is totally adapted to smartphones and tablets.

Is my luggage insured?πŸ”’2023-08-31T09:46:44+00:00

In the unlikely event of an incident at Megalockers, we have an insurance policy in placeΒ πŸ”πŸ”πŸ”.

Our recommendation is that you do not store high-value items.

This insurance does not cover the loss of money, jewellery, precious stones or metals, watches, plasma screens and in general technological objects (LCD, GPS navigators, mobile phones, computers, tablets), works of art, antiques, memory cards or any other medium containing data or images.

Please note that the storage of your travel documents as well as your personal documents (passport, driving licence, etc.) is at your own risk and responsibility.

Can I open my locker as many times as I want? ✌🏼2023-07-31T08:12:59+00:00

βœ… So it is.

During the booked time you can open and close your locker whenever you want.

What are the opening hours ⌚ for access to the premises?2023-08-24T11:45:11+00:00

If you wish to leave your luggage in a luggage room you have booked, the Megalockers premises is open continuously (by entering your booking code) from πŸ‘‰πŸΌ 07:00h to 22:00h πŸ‘ˆπŸΌ.

If you wish to collect your luggage, you can enter the premises πŸ‘‰πŸΌ 24 hours a day πŸ‘ˆπŸΌ (also by entering your booking code to access the premises).

We are open every day of the week.

How can I find out if there are πŸ”“ lockers available?2023-07-31T08:07:52+00:00

Through our website 🌐 you can find out the availability of lockers for the desired times and/or days.

What is 🚫 forbidden to introduce into the locker?2023-07-31T08:06:18+00:00

🚫🚫🚫🚫

Food and perishable goods, illegally held or licensed objects, polluting or hazardous materials, animals…

If I hace any question ❓ , problem or emergency, how do I contact Megalockers?2023-07-31T07:59:40+00:00

You can contact whatsapp on the website or by sending us an πŸ“© e-mail.

What happens if I arrive after πŸƒπŸΌβ€β™€οΈβ° my booking has finished?2023-07-31T07:55:01+00:00

You will be able to enter the Megalockers premises with the access code, πŸ‘†πŸΌ but you will not be able to access your locker until you have paid the penalty, which can be 0.95€ for a range of 1 to 15 minutes, or 1.9€ for a range of 15 to 30 minutes and so on.

Once on the premises, you can consult on the module screen the payment link with the total settlement according to the delay time.

How can I acceed to the premises? πŸšΆπŸΌβ€β™‚οΈ And to my locker?2023-08-24T11:47:16+00:00

You enter the premises by typing in the numerical code you received when you made your booking on the keypad at the entrance to the premises. This code is valid from the moment you start your booking.

While making your booking you will receive πŸ“§ a QR code and a numerical code in your e-mail, you acced your locker by scanning this code at the QR code reader or by typing in the numerical code received on the touch screen.

Can someone else πŸ‘©β€πŸ¦°πŸ‘¦ collect what I have deposited or as a collection point for sold products?2023-07-31T07:50:18+00:00

β­•β­•β­•β­•

For safety reasons it is forbidden that another user uses the rented locker.

It is safe? πŸ€”2023-08-24T11:44:50+00:00

Megalockers has strong security measures such as heavy-duty locks πŸ”’, reinforced doors πŸ” and 24h-hour surveillance system πŸŽ₯ to prevent theft and guarantee the security of the objects stored, in addition to an insurance policy.

Your belongings will be safe! πŸ€—

What happens if I forget something inside the locker? 😱2023-07-31T07:45:05+00:00

If you have forgotten something inside the locker, send us a WhatsApp πŸ“§ or an e-mail and we will arrange with you to send a forwarder or a person to pick it up.

For how long ⏳ does Megalockers keep the objects of the locker?2023-07-31T07:40:16+00:00

After 20 days πŸ“… from the end of the Megalockers service and the user has not contacted us to collect their luggage leaving the locker empty, it is understood that the user authorises Megalockers to destroy any object and/or document found in the locker as it will be considered abandoned, expressly and irrevocably exonerating and waiving any compensation and/or claim for damages against Megalockers.

If the user claims their belongings before completing the 20 days, Megalockers will return them as long as this person has paid all the charges derived from the rental of the days in which their personal belongings were in our custody.

How long can I stay on the premises? πŸ™‹β€β™‚οΈ2023-07-31T07:36:53+00:00

The time yoy need to put your belongings in the locker and to collect them afterwards.

🚫 It is not permittedto be on the premises once the mentioned actions have been done.

Can I take pictures or videos inside the premises? 🀳2023-07-31T07:34:39+00:00

🚫🚫🚫🚫

It is not permited to take pictures or videos inside the premises.

Can I eat or drink insided the premises? πŸŸπŸ§ƒ2023-07-31T07:32:55+00:00

🚫🚫🚫🚫

No, it is not permitted.

Once the luggage has been inserted, can I β†ͺ access to the locker again?2023-07-31T09:14:58+00:00

βœ… Yes, you can access your locker as many times as you want during the contracted time, as long as you have not confirmed on the screen your departure and completion of the booking.

How much do I have to pay 🧾 for the rental of a locker/day?2023-07-31T07:28:36+00:00

The price per locker will be the price indicated on our website 🌐 at the time of contracting, and you can take advantage of the offers in force at any given time.

Can I request ⏯ a booking extension when I am alredy using it?2023-07-31T07:23:22+00:00

πŸ˜‰ Sure you can, you just have to write to our customer service channels, email or WhatsApp, we will manage the extension of your booking.

🚨 At least 1 hour before your booking expires and provided that the locker is not already allocated for a later booking.

What happens to objects left inside the premises without being inside one of the lockers intended for that purpose? 😯2023-07-31T07:10:40+00:00

πŸ‘‰ Luggage or personal objects that are abandoned inside the premises and that are not safeguarded in any of the lockers available for this purpose, whether or not there is a booking for this, will remain at the complete disposal of Megalockers as it will be considered abandoned, expressly and irrevocably exonerating and waiving any compensation and/or claim for damages against Megalockers.

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